School of Business, Entrepreneurship & Finance

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Home > National Certificate: Higher Certificate: Office Administration Nqf5

National Certificate: Higher Certificate: Office Administration NQF5


Be an indispensable all-rounder. This programme is perfect for those of you who want to learn a little bookkeeping and a lot of all-round office knowledge. By learning about all the elements that contribute to a smooth-running office, you'll be able to help out in just about any department.


* IMPORTANT NOTE: You can exit after completing any of the levels on NQF4, 5, & 6. To achieve your diploma, you have to complete all three levels.


Features & Benefits


  • This qualification will consist of 10 office administration and bookkeeping, cross - industry subjects that will include specialized, industry related subjects such as Business and Office Administration, Bookkeeping to Trial Balance, Business Literacy and many more.

Admission Requirements:

  • Grade 12 (Std 10) or equivalent
  • You must be at least 16 years of age
  • No prior accounting knowledge needed.

Hardware Requirements

Please note that you are required to have your own computer for this qualification. AIE, in partnership with Dell and TripleH committed to supplying every student with a Dell laptop to support our DigitalCampus initiative. Available exclusivly to AIE students, devices can now be financed with your tuition fees. We provide three models:



  • CORECore Spec, Dell Inspiron 15” 3593 Series i5
  • MEDIUMMedium Spec, Dell Inspiron 15” 3593 Series i7
  • HIGHHigh Spec, Dell Latitude 3500 Series i7

R9 000.00Learn More

15" laptop that meets all your everyday needs and looks good doing it. Featuring 10th generation Intel®

10th Generation Intel(R) Core(TM) i5-1035G1 Processor (6MB Cache, up to 3.6 GHz), 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Display, 8GB, 1x8GB, DDR4, 2666MHz, 1TB 5400 rpm SATA Hard Drive, DVD Drive (Reads /Writes to DVD/CD), NVIDIA(R) GeForce(R) MX230 with 2GB GDDR5 graphics memory, Windows 10 Home 64bit English, 1Y Collect and Return Service

R14 000.00Learn More

The foundation for intense graphic and processor heavy tasks. Featuring 10th generation Intel® processors and an array of ports.

10th Generation Intel(R) Core(TM) i7-1065G7 Processor (8MB Cache, up to 3.9 GHz), 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Non-touch Display, 8GB, 1x8GB, DDR4, 2666MHz, 1TB 5400 rpm 2.5" SATA Hard Drive, Tray load DVD Drive (Reads and Writes to DVD/CD), NVIDIA(R) GeForce(R) MX230 with 2GB GDDR5 graphics memory, Windows 10 Pro (64 Bit), 1Y Collect and Return Service

R18 000.00 Learn More

Get serious with the high spec Latitude, Dell’s flagship hardware for high end graphics and processing.

8th Generation Intel(R) Core(TM) i7 -8565U, 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Non-touch Display, 16GB, 2x8GB, DDR4 Non-ECC, 1TB 5400 rpm 2.5" SATA Hard Drive, Tray load DVD Drive (Reads and Writes to DVD/CD), NVIDIA(R) GeForce(R) MX130 with 2GB GDDR5 graphics memory, Windows 10 Pro (64 Bit), 1Y Collect and Return Service

Salaries & Skills



* All statistics are derived from

  • Pricing & Payment Options

  • Duration

    Full Time  

    • 12 months (10 Sessions/Week, 2 hours each, +- 2 ½ day/week, class times are between 08:30 & 16:00) 
    • All credits are achieved via your study duration at the institute plus certification exams.  


    *Sessions will be grouped together to lower cost of traveling, however, in some cases classes may not follow this convention and schedules are subject to change.  


    Online & Part Time   

    • Part Time = 12 months (2 x evening classes, 18:00 to 21:00, Mon & Wed OR Tues & Thur)  
    • Online = 12 months (Online live Q&A or structured classes, twice/week, 17:00 - 18:00, Mon & Wed OR Tues & Thurs)  
    • Credits are obtained through a combination of live virtual classes, pre-recorded video lectures and project-based tasks.  
  • Career Options

    • Office Administrator
    • Receptionist
    • Administrative Assistant
  • Study Kit

    Your study kit is included in your fees and will contain:   
    • Free WIFI (10GB/Month, On Campus only).   
    • ICB Approved and Accredited textbooks for all subjects.  
    • Orientation kit including: Student Card, Welcome Letter, and Getting Started Guide.   
    • Access to our myAcademy student portal and student support team via phone, email and tickets.   

What you get

This qualification is designed to provide the student with multiple certificates and qualifications, 
both locally and internationally recognised by industry for maximum employability.  


On completion the student will earn:  


  • National Certificate: Certificate: Office Administration (NQF L5, SAQA ID 23618

Our Learning Methods

At AIE, The Academic Institute of Excellence we understand that that each person prefers different learning styles and techniques. This is influenced by many factors including, circumstances, location, field of study and learning preference. It is for this reason that we have developed our myWay learning methodology, a unique and modern approach to blended learning that encompasses multiple delivery methods, involving our three main channels.

Full Time

Reach your full potential through our myWay Instructor-led or Mentorship based classes combined with interactive lessons, practical assignments and in-field experience, combined with our blended platform to make up a full day or selective days within a week.

Part Time

Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.


We have re-defined online learning. Our myWay Online Learning ensures that the student is supported by technology and people throughout his academic journey. We focus on a blended learning approach, combining online Virtual Classrooms, at home exercises, activities and project-based assignments bundled with fully developed video lectures, all managed by our student learning platform.

Career Video

Watch this video to understand a day in the life of an office administrator. 

Important Notes

Your study fees will include/exclude: 

  • Included in Fees:  All hardcopy manuals, access to student portal and resources. 
  • Exclusive in Fees:  National Examination which is R675.00 per subject and ICB membership fee of R350.00

Business and Office Administration 1 


  • The role of the receptionist 
  • Handling mail 
  • Record management systems 
  • The role and function of the secretary 
  • Introduction to Computing 
  • The Windows Operating System 
  • Working with Internet and Email 
  • The rules of typing 
  • Creating business documents 

Bookkeeping to Trial Balance 


  • An introduction to business, bookkeeping and accounting 
  • Value Added Tax and source documents 
  • Recording cash transactions 
  • Recording credit and sundry transactions 
  • Inventory systems 
  • Individual accounts for debtors and creditors, and supplier and general ledger reconciliations 
  • The bank reconciliation process 
  • Drafting financial statements 

Business Literacy 



  • The key principles of effective business communication 
  • Spoken communication 
  • Written communication 
  • Work readiness 
  • Working with numbers: an introduction 
  • Working with fractions and decimal numbers 
  • Percentages, ratios, proportions and equations 
  • Using interest rates in business 
  • Measure, analyse and communicate workplace data 
  • Business communication – Putting it all together 
  • Business numeracy – Putting it all together 

Marketing Management and Public Relations 


  • Basic concepts in marketing management 
  • The internal marketing environment 
  • The external marketing environment 
  • Formulating a marketing strategy 
  • Understanding ‘Product’ in the marketing mix 
  • Understanding ‘Place’ in the marketing mix 
  • Understanding 'Price' in the marketing mix 
  • Understanding 'Promotion' in the marketing mix 
  • The role of public relations and mass communication in business 
  • Integration – Formulating a strategic marketing plan 

Business Law and Administrative Practice 


  • The law 
  • The law of contract 
  • Breach of contract 
  • Remedies for breach of contract 
  • Termination of contracts 
  • The law of delict 
  • Contract of sale 
  • Credit agreements 
  • Contract of lease 
  • Contract of agency 
  • Contract of partnership 
  • Business entities 
  • Contract of insurance 
  • Contract of suretyship 
  • Negotiable instruments 
  • Contract of employment 
  • Intellectual property and competition law 
  • Environmental law and revision 

Cost and Management Accounting 


  • An introduction to managerial accounting 
  • Controlling inventory and overhead costs 
  • Accounting for a manufacturing enterprise 
  • Job costing 
  • Budgeting and standard costing 
  • Contract accounting 
  • Process costing 
  • Financial management 
  • Campus
    Registration Close Date
    Start Date
  • 05 February 2020
    10 February 2020
    Full Time
  • 05 February 2020
    10 February 2020
    Part Time
  • Campus
    Registration Close Date
    Start Date
  • 05 February 2020
    10 February 2020
    Part Time
  • 05 February 2020
    10 February 2020
    Full Time
  • Campus
    Registration Close Date
    Start Date
  • 05 February 2020
    10 February 2020

Delivery Method: 
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  • Math Result: