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School of Information Technology & Data Science

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Home > National Certificate: It Systems Support Nqf4 (it Support/pc Technician)

National Certificate: IT Systems Support NQF4 (IT Support/PC Technician)

Overview

If you enjoy problem solving and working with new technology, a career in computer tech support, also known as a IT Support/PC Technician could be a good option for you.  

 

An IT Support/PC Technician is a person who repairs and maintains repairs, supports and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks and supporting the end user. Build a solid foundational into the field of Computer Sciences and Information Technology 

 

This qualification has been designed to provide the student with a national certificate and multiple certifications, both locally and internationally recognized by industry for maximum employability.  

 

 

Features and Benefits

  • This qualification combines both a national certificate qualification as well as the industry recognized vendor certifications. 
  • Get internationally certified to increase job readiness on CompTIA A+ and CompTIA Network+  
  •  The institute is a registered Microsoft Imagine Academy member. As a student you will get instant access to the Microsoft Imagine Academy library. (Learn more >) 
  • Through our myWay learning methodology, a unique and modern approach to blended learning we deliver our programmes via flexible study method options including class-based sessions and blended learning for online student.  
  • For online students, we ensure that you are supported by technology and people throughout your academic journey. We focus on a blended learning approach, combining online Virtual Classrooms, at home exercises, activities and project-based assignments bundled with fully developed video lectures, all managed by our student learning platform.   
  • Our programmes are practical in nature that prepare the student for the working environment and suitable salary expectations. 
  • Get a free Office 365 Education A1 license, valid for the duration of your studies. 
  • Job placement assistance through our industry network and online recruitment portal, exclusively available to AIE graduates. Visit www.recruitgraduates.co.za for more.  

Admission Requirements:

  • NQF 3 or Grade 11 with English as your home/first language. 

Hardware Requirements

Please note that you are required to have your own computer for this qualification. AIE, in partnership with Dell and TripleH committed to supplying every student with a Dell laptop to support our DigitalCampus initiative. Available exclusivly to AIE students, devices can now be financed with your tuition fees. We provide three models:

 

 

  • CORECore Spec, Dell Inspiron 15” 3593 Series i5
  • MEDIUMMedium Spec, Dell Inspiron 15” 3593 Series i7
  • HIGHHigh Spec, Dell Latitude 3500 Series i7

R9 000.00Learn More

15" laptop that meets all your everyday needs and looks good doing it. Featuring 10th generation Intel®

10th Generation Intel(R) Core(TM) i5-1035G1 Processor (6MB Cache, up to 3.6 GHz), 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Display, 8GB, 1x8GB, DDR4, 2666MHz, 1TB 5400 rpm SATA Hard Drive, DVD Drive (Reads /Writes to DVD/CD), NVIDIA(R) GeForce(R) MX230 with 2GB GDDR5 graphics memory, Windows 10 Home 64bit English, 1Y Collect and Return Service

R14 000.00Learn More

The foundation for intense graphic and processor heavy tasks. Featuring 10th generation Intel® processors and an array of ports.

10th Generation Intel(R) Core(TM) i7-1065G7 Processor (8MB Cache, up to 3.9 GHz), 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Non-touch Display, 8GB, 1x8GB, DDR4, 2666MHz, 1TB 5400 rpm 2.5" SATA Hard Drive, Tray load DVD Drive (Reads and Writes to DVD/CD), NVIDIA(R) GeForce(R) MX230 with 2GB GDDR5 graphics memory, Windows 10 Pro (64 Bit), 1Y Collect and Return Service

R18 000.00 Learn More

Get serious with the high spec Latitude, Dell’s flagship hardware for high end graphics and processing.

8th Generation Intel(R) Core(TM) i7 -8565U, 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Non-touch Display, 16GB, 2x8GB, DDR4 Non-ECC, 1TB 5400 rpm 2.5" SATA Hard Drive, Tray load DVD Drive (Reads and Writes to DVD/CD), NVIDIA(R) GeForce(R) MX130 with 2GB GDDR5 graphics memory, Windows 10 Pro (64 Bit), 1Y Collect and Return Service

Salaries & Skills

payscale-draughting

 

* All statistics are derived from www.payscale.com

  • Pricing & Payment Options

    NEW SECTION
  • Duration

    Full Time  

    • 12 months, 163 credits (3 days/Week, class times are between 08:30 & 16:00)  
    • All credits are achieved via your study duration at the institute, studio time and project-based assignments.  

     

    *Sessions will be grouped together to lower cost of traveling, however, in some cases classes may not follow this convention and schedules are subject to change.  

     

    Online & Part Time   

    • Part Time = 12 months, 147 credits (2 Hours on Campus session - 1 x Week @ 18:00 / 6 Hours on Campus session - Every 2nd Saturday @ 08:00)    
    • Online = 12 Months, 147 credits (1 Hour - 1 x Week 18:00 - 19:00)  
    • Credits are obtained through a combination of live virtual classes, pre-recorded video lectures and project-based tasks.
     

     

  • Career Options

    • IT Customer Care Assistant
    • Computer/PC Technician
    • IT Call Center Operator
    • Network Administrator
    • Hardware, Software or Technology Sales
    • General Office IT Support
  • Study Kit

    Your study kit is included in your fees and will contain:
    wifi
     
    • Free WIFI (Unlimited, On Campus only).
    • Electronic study guides.
    • Stationery kit that includes:
      • AIE Notepad
      • Textbook
      • AIE Pen, Ruler & Pencil Case
    • Printed textbooks guides on selective modules. 
    • Electronic SMART manuals from Microsoft on selected modules.
    • Orientation kit including: Student Card, Welcome Letter, and Getting Started Guide.
    • USB 128GB with all required software applications. 
    • Access to our myAIE student portal and student support team via phone, email and tickets. 
  • ENROL NOW

What you get

This qualification has been designed to provide the student with a national
certificate and multiple certifications, both locally and internationally recognized
by industry for maximum employability.
 
On completion the student will earn the following:
 
 
International Certifications
 

Required Certifications (Included in fees)

  • CompTIA A+ Certification: Exam 220-901.
  • CompTIA A+ Certification: Exam 220-902.
  • CompTIA Network+ Certification: Exam N10-006.

 

 

National Qualification
 
  • National Certificate: IT Technical Support SAQA ID: 78964, NQF Level 04

 

Optional Certifications (Not included in fees)

  • Implementing and Managing Windows 10.
  • Deploying and Managing Windows 10 Using Enterprise Services.

Our Learning Methods

At AIE, The Academic Institute of Excellence we understand that that each person prefers different learning styles and techniques. This is influenced by many factors including, circumstances, location, field of study and learning preference. It is for this reason that we have developed our myWay learning methodology, a unique and modern approach to blended learning that encompasses multiple delivery methods, involving our three main channels.

Full Time

Reach your full potential through our myWay Instructor-led or Mentorship based classes combined with interactive lessons, practical assignments and in-field experience, combined with our blended platform to make up a full day or selective days within a week.

Part Time

Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.

Online

We have re-defined online learning. Our myWay Online Learning ensures that the student is supported by technology and people throughout his academic journey. We focus on a blended learning approach, combining online Virtual Classrooms, at home exercises, activities and project-based assignments bundled with fully developed video lectures, all managed by our student learning platform.

Career Video

Watch this video to understand a day in the life of an IT Support/PC Technician. 

Important Notes

Please note that you are required to have your own computer. This can be in the form of a laptop or desktop PC. Should you not have one, we can supply you with a laptop as part of your package. Please note that additional costs will apply. The below shows the recommended specification.

 

CPU Intel® Core™ i5 or i7, 2.4 GHZ or more (i7 preferred)
MEMORY 8GB DDR3 Memory (16GB preferred)
HARD DRIVE 1TB+ HDD
OPERATING SYSTEM Windows 10 (64 Bit)

Fundamental Modules

To build a strong structure of knowledge, you need a solid foundation. Modules covered in the Fundamental section will ensure that you start right to finish strong.

 

Module 1: Digital Literacy

  • Digital Literacy Series: Computer Basics

 

Module 2: Microsoft Office 2016

  • Microsoft Word, Excel, PowerPoint.

 


 

Core Modules

Core modules are at the heart of your qualification and where you will be spending most of your study time.

 

Module 2: Computer Technology Principals & Support

  • CompTIA A+, Hardware
  • CompTIA A+, Software

 

Module 3: Data Communication & Networking Support

  • CompTIA N+, Networking

 

Module 4: Mathematical Literacy

Module 5: Personal Development

  • Learn how to do proper research, understand business concepts, effective communication in a IT environment and much more.

 


 

Extra Modules

Finish off your studies with the extra modules, designed to add additional value to your existing qualifications based on industry requirements.

 

Module 6: Desktop Operating System, Windows 10

  • Implementing and Managing Windows 10
  • Deploying and Managing Windows 10 Using Enterprise Services

 

Module 7: Workplace Preparation

  • Learn how to compiling your CV, handle yourselves in an interview, how to be resourceful in job hunting and managing your online reputation.
  • Campus
    Registration Close Date
    Start Date
    Type
  • 15 July 2020
    20 July 2020
    Full Time
  • 15 July 2020
    20 July 2020
    Part Time
  • 15 July 2020
    20 July 2020
    Correspondence
  • Campus
    Registration Close Date
    Start Date
    Type
  • 15 July 2020
    20 July 2020
    Full Time
  • 15 July 2020
    20 July 2020
    Part Time
  • 15 July 2020
    20 July 2020
    Correspondence

Delivery Method: 
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